All personal information provided to HotelDeck is held in confidence.
Information Collection and Use
HotelDeck collects information from our users at several different points on our website and through our service.
HotelDeck is strongly committed to your privacy and we have taken steps to protect your privacy by utilizing hotel and travel suppliers who use SSL encryption technology that safeguards your personal credit card information when used to purchase travel services. HotelDeck does not store any credit card data.
We provide information about quote requests and hotels reserved or purchased through this service to the suppliers whose will fulfill your reservation. Although we offer travel products from hotel, airline, car rental and other suppliers that are reputable companies, we have not placed any requirements on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on this site. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.
We will occasionally share aggregated information with our service providers. This information does not contain any personally identifiable information and is used to develop featured programs and content that will be of interest to our members and website visitors.
We may contract a reputable third party to facilitate the distribution of survey, promotion, or other programs, when these programs are completed the information is returned to us.
We may use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
This web site may contain links to other sites. Please be aware that we, HotelDeck are not responsible for the privacy practices of such other sites. We encourage our users read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site and no other sites or travel fulfillment services.
If a user wishes to subscribe to our newsletter or email, we ask for contact information such as name and email address.
From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name), and demographic information (such as zip code, age level), or employment information (such as level of employment) and so on. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
HotelDeck does solicit feedback from its users and subscribers. Feedback that is collected becomes the property of HotelDeck. We may use this feedback for marketing purposes including testimonials, in marketing literature, advertisements or to contact you for further information to help us improve our service.
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our suppliers registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information. Furthermore, our employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.
Site and Service Updates
We may and our supplier partners do also send the user site and service announcement updates and well as information necessary to process reservations. Users and subscribers may unsubscribe from the newsletter but are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.
Notification of Changes
By continuing to use our Web site, you consent to the aforementioned collection and use of your information by HotelDeck. We reserve the right to change this policy at any time, and you are encouraged to check this notice on each visit to our site. However, regardless of later updates, we will also never use the information you provide under this current notice in a new way without also providing you an express opportunity to “opt-out” or otherwise prevent any new use of your information.
We use reasonable efforts and take reasonable precautions to protect your personal information. HotelDeck however is not responsible for any breach of security or loss of data.